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Huelix ScreenPlay Screen Recorder and Live Screen Broadcast - Customer Support

ScreenPlay is amazingly user friendly and uncomplicated. However, if you encounter problems, please contact us immediately. We will solve the issue in the shortest possible time. Please note that technical support is available only for the paid version. If you have a trial version, please ensure that your system meets requirements stated below.

ScreenPlay is actively maintained and frequently updated. Please visit this website regularly for any updates. Alternatively, ScreenPlay can automatically check this website for newer versions, if you select the corresponding option in the ScreenPlay "Options" dialog box.

Please email your support request to, describing the problem in as much detail as possible. Information about your machine and related software configuration, will also accelerate the support process. Definitely include the product version number shown in the "About" dialog box, as well as your customer identification. Customer support information is also available from the "Control Panel" in "Add or Remove Software" under Huelix ScreenPlay.

System Requirements

Though ScreenPlay is amazingly simple, capturing, compressing, archiving, and broadcasting video simultaneously is complex enough to tax even the most modern PC hardware. Consequently, we recommend that you use a properly equipped PC for serious capture needs.

Huelix ScreenPlay requires Windows Vista, Windows XP, Windows 2010/2003/2000. These are the only supported operating systems. DirectX 8.1 or higher is also required on Windows 2000 systems. You can get the latest version of DirectX from:

Windows Media Player 9.0 or newer is also recommended. You can download it from here.

Recommended Configuration

Pentium 4 CPU 2+ GHz (or equivalent) (Hyper Threading is desirable)
256 MB RAM
7200 RPM ATA 133 hard drive
Audio hardware
Network (Ethernet) hardware

Minimum Configuration

Pentium III CPU, 800 MHz (or equivalent)
128 MB RAM
5400 RPM ATA 100 hard drive
Audio hardware
Network (Ethernet) hardware


ScreenPlay screen recorder combines proven modern technology and ease of use to reduce costs, increase efficiency, and maximize impact. Anyone can use and master ScreenPlay in minutes. Moreover, ScreenPlay costs just a fraction of competing applications and works so much better. You can buy ScreenPlay from our secure online shop and instantly start creating effective screen capture videos ...

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